General questions

We mostly reply your questions within 24 hours. It might take longer at Holiday season or weekends.

Once the order is placed, we outship the order within 24 hours, so please make sure to inform us as quickly as possible with your order # ID. Some requests after 24 hours, might not be processable.

Order processing mostly take up to 1-3 business days. Packages are prepared within 24 hours & might take up to 3 business days to be shipped.

Discount codes must be applied in the checkout section.

GENERAL SHIPPING INFORMATION:

Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After the order is placed, your package should be shipped in 1-3 business days.

Depending on your package size- different packages might arrive 1-2 days apart.

We ship internationally. For delivery times, please check out the Shipping Policy page.

In the event that any of your items are out of stock, we will immediately send you an email. Re-stocking usually takes up to 2 weeks or less.

We apologize that your shipment didn't arrive in perfect condition! Please let us know ASAP, with your order ID.

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 1-2 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.