HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We mostly reply your questions within 24 hours. It might take longer at Holiday season or weekends.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once the order is placed, we outship the order within 24 hours, so please make sure to inform us as quickly as possible with your order # ID. Some requests after 24 hours, might not be processable.
HOW LONG IS THE PROCESSING PERIOD?
Order processing mostly take up to 1-3 business days. Packages are prepared within 24 hours & might take up to 3 business days to be shipped.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After the order is placed, your package should be shipped in 1-3 business days.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on your package size- different packages might arrive 1-2 days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will immediately send you an email. Re-stocking usually takes up to 2 weeks or less.
DO YOU SHIP INTERNATIONALLY?
We ship internationally. For delivery times, please check out the Shipping Policy page.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please let us know ASAP, with your order ID.
HOW CAN I TRACK MY ORDER?
Simply go in main menu Track Your Order link, and input your tracking number to track your package.
WHY ISN'T MY TRACKING NUMBER WORKING?
Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 1-2 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.
THE TRACKING NUMBER SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY ORDER?
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
HOW DO I USE MY DISCOUNT CODE?
Discount codes must be applied in the checkout section.